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Fix “There was a problem sending the command to the program”

If there is an error when you double click a Microsoft Excel workbook in Microsoft Windows. Please follow these steps to resolve the issue. Error messages may different from OS to OS.

Error:

Windows 7 : “There was a problem sending the command to the program.”

Windows Vista : “Windows cannot find ‘FilePath\FileName‘, Make sure you typed the name correctly, and then try again.”

Windows XP : “Cannot find the file ‘path‘ (or one of its components). Make sure the path and filename are correct and that all required libraries are available.”

Solution : 

Microsoft Excel 2010

  1. Click the File tab > Options.
  2. Then click on the Advanced
  3. In the section, clear the check box “Ignore other applications that use Dynamic Data Exchange (DDE)” in the General area.
  4. Click OK.

Microsoft Office Excel 2007

  1. Click the Microsoft Office Button >Excel Options.
  2. Then click on the Advanced
  3. In the section, clear the check box “Ignore other applications that use Dynamic Data Exchange (DDE)” in the General area.
  4. Click OK.

Microsoft Office Excel 2003 or earlier versions of Excel

  1. Click Options >Tools menu.
  2. Go to the General tab.
  3. In the section, clear the check box “Ignore other applications that use Dynamic Data Exchange (DDE)” in the General area.
  4. Then click OK.

You can check more about this topic by accessing Excel Category.

3 thoughts on “How to fix “There was a problem sending the command to the program””

  1. I have office 2003 and windows 8 OS. I use Quickbooks online and get the same error message as poster above when I attempt to export the data to an excel sheet. I confirmed the General setting and it still isn’t working. So, apparently Tec, while this may work for you it’s not the only solution to this problem. Can someone look deeper into this issue?

    Thank you

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